AudCath Studios

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Common questions

What do I need to play?

Banooza Rush runs on iPhone and iPad with iOS or iPadOS 17 or later, and on Mac with macOS 14 or later. Stories, narration and games are included in the app, so it does not need an internet connection to play.

Do I need an account?

No. There is nothing to sign up for. Players are created on the device, and no email address, password or personal details are asked for.

Where is my progress saved?

On your device, in the app’s own storage. Progress is not sent to us. Deleting the app removes it, so keep the app installed if you want to keep a Spryte, a house and any scores.

Why does the app ask for the microphone and speech recognition?

Only for read-aloud activities. The app asks the first time you choose one, and it listens only while that activity is running. You can say no and still play everything else. To change your mind, open Settings, then Banooza Rush, and switch Microphone or Speech Recognition on or off.

I cannot hear the narration.

Check the device volume and the silent switch, and make sure no Bluetooth speaker is quietly taking the sound. If it is still silent, close the app completely and open it again. If that does not help, email us with your device model and the iOS version.

Is Banooza Rush suitable for children?

It is made for players of all ages. There are no ads, no in-app chat and no way to contact other players. Read our Privacy Policy for exactly what the app does with information.

The game is slow or choppy.

Close other apps, restart the device and update to the latest version of the app. Very old devices may struggle with the busiest scenes. Tell us the model and we will look into it.

Reporting a problem

The more we know, the faster we can fix it. When you write, please include:

  • your device model and iOS, iPadOS or macOS version;
  • the Banooza Rush version, shown on the App Store page or in TestFlight;
  • what you were doing, and what you expected to happen;
  • a screenshot or screen recording, if you can.

Please do not send names, passwords or other personal details. We do not need them to help.

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